General Terms and Conditions of NematX AG
These General Terms and Conditions apply to all legal relationships (offers, contract negotiations, contracts) between NematX AG (hereinafter «NematX») and its business clients («Customers”) concerning the sale and delivery of products or works («Delivery Items») by NematX to the Customer. Customer: shall mean any physical or legal person signing the Contract. Product: shall mean all the services defined in the Quotation, consisting of any systems developed by NematX and/or related products and/or associated services and support. Quotation: shall mean the offer made to a Customer by NematX specifying the Special Conditions for providing the Product. Contract: shall mean the Special Conditions and the present General Terms and Conditions that define the conditions of performance of the Product. Incoterms: shall mean the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made (Incoterms 2010).
The present General Terms and Conditions apply without exception to any Customer of NematX on order of a Product. By accepting the Quotation and the Special Conditions stated, Customer agrees to be bound by and accepts these terms and conditions. The present General Terms and Conditions are subject to change without prior written notice at any time at the sole discretion of NematX. Other than as specifically provided in any separate formal purchase agreement between Customer and NematX, these terms and conditions may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and NematX. The Special Conditions defined in the Quotation and the General Terms and Conditions together form the Contract. In the event of a conflict between the Special Conditions and the General Terms and Conditions, the Special Conditions shall take precedence. All sales are made exclusively pursuant to the Incoterms mentioned on this document, if any, and these terms and conditions. If and to extent the applicable Incoterms contradict, or are incompatible with, these terms and conditions, the Incoterms shall prevail. The applicable Incoterms and these terms and conditions exclude and/or supersede any other terms and conditions which a buyer might seek to impose, irrespective of whether such other terms and conditions are contained in an earlier or a later document than the document containing the applicable Incoterms and these terms and conditions and purport to exclude and/or supersede any of the applicable Incoterms and these terms and conditions. Quotation and Acceptance of Orders The Quotation shall be drawn up in writing by NematX. Unless otherwise specified in the Quotation, its term of validity shall be 30 (thirty) days. Acceptance of the Quotation by the Customer shall be by means of a written purchase order. NematX shall bind by contract the Customer’s order only if it complies with the Quotation and if NematX is aware of it prior to expiry of the Quotation validity period. The date at which NematX receives the order from the Customer shall constitute the date of entry into force of the Contract, unless otherwise agreed by NematX and the Customer. The Customer’s purchase order shall be signed by a duly authorized person and sent to NematX by post or by email. NematX shall in no case be bound by amendments to the Quotation made unilaterally by the Customer in the latter’s order. Only written acceptance from NematX of the Customer’s amended order shall be binding upon NematX. All orders are considered definitive only upon written confirmation from NematX, but remain subject to correct and punctual self-supply. No subsequent order cancellation by the Customer is permitted, unless expressly agreed to in writing by NematX.
Quotation and Acceptance of Orders
The Quotation shall be drawn up in writing by NematX. Unless otherwise specified in the Quotation, its term of validity shall be 30 (thirty) days. Acceptance of the Quotation by the Customer shall be by means of a written purchase order. NematX shall bind by contract the Customer’s order only if it complies with the Quotation and if NematX is aware of it prior to expiry of the Quotation validity period. The date at which NematX receives the order from the Customer shall constitute the date of entry into force of the Contract, unless otherwise agreed by NematX and the Customer. The Customer’s purchase order shall be signed by a duly authorized person and sent to NematX by post or by email. NematX shall in no case be bound by amendments to the Quotation made unilaterally by the Customer in the latter’s order. Only written acceptance from NematX of the Customer’s amended order shall be binding upon NematX. All orders are considered definitive only upon written confirmation from NematX, but remain subject to correct and punctual self-supply. No subsequent order cancellation by the Customer is permitted, unless expressly agreed to in writing by NematX.
Prices and Payment
All prices of the Product indicated in the Quotation are net prices, exclusive of VAT or any other tax, duty or any other cost element. All taxes, duty or any other costs relating to the goods, their purchase or their transportations shall be born exclusively by the Customer. Separate charges for shipping and handling will be shown on the invoice(s). Unless Customer provides NematX with a valid and correct tax exemption certificate applicable to the product ship-to location prior to NematX’ acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order. If applicable, a separate charge for taxes will be shown on the invoice. Unless specified otherwise in the Quotation, the prices shall be in Swiss Francs. NematX shall in no case be required to accept payments made by the Customer in a currency other than the one specified in the Quotation. Invoices are due and payable within 30 (thirty) days from the invoice date. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. Payment for the Product may be made by wire transfer, or some other prearranged payment method unless NematX has agreed to credit terms. NematX may invoice parts of an order separately. In the event of partial deliveries and default in payment, NematX shall be entitled, contrary to prior payment agreements, to make subsequent deliveries only against cash in advance. Ownership of the Products stays at NematX until reception of full payment.
Delivery and Passage of Risk
Standard terms of trade are Incoterms FCA Zurich, Switzerland unless specified otherwise in the Quotation. Liability for loss or damage in transit or thereafter, shall pass to Customer upon NematX’ delivery of the Products to the first carrier for shipment. All deadlines stipulated in the present General Terms and Conditions shall run from the date of entry into force of the Contract. If a planned delivery is exceeded by more than 4 (four) weeks, the Customer shall have the right to set NematX an appropriate subsequent delivery period. If delivery does not take place within such a period, the Customer has the right to rescind the Contract within two weeks of expiry of the period of grace. Rescission shall be declared in writing. No right of rescission exists if NematX was unable to comply with the subsequent delivery deadline for reasons beyond its control, in particular if the Customer did not fulfill its obligations in time and in the prescribed manner. NematX has the right at any time to make part deliveries. The risk shall in all cases pass to the Customer at the moment the delivery occurs.
Upgrades and revisions of the Products are always made to allow NematX to continually propose its customers with new offerings. NematX may therefore revise and discontinue Products at any time without prior notice to the Customer. NematX will ship the Product that have the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building NematX products are selected from new and equivalent-to-new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned.
Warranty and Returns
NematX warrants its Product against evident defects in material and workmanship for a period of 1 (one) year from the date of passage of risk. Customer is obliged to inspect shipments immediately upon receipt. The shipment shall be deemed as authorized, unless defects are notified to NematX in writing within 7 (seven) days or hidden defects are notified to NematX in writing within 3 (three) months following arrival at the place of destination. In the event of any verified notification of defects, NematX is entitled at is sole discretion to remedy such defects or replace such delivery. The warranty does not cover electrical or mechanical damage resulting from misuse or abuse, or resulting from accident, lack of reasonable care, damage due to force majeure or natural forces, inadequate repairs performed by unauthorized persons, the affixing of any attachment not provided with the Product, loss of parts, or connecting the Product to any but the specified receptacles or NematX products that have had their identification markings removed or altered in any way, or their warranty seals altered in any way. In case the warranty conditions comply with the previous articles, warranties will be effective, and NematX will be obligated to honor any such warranties, only upon NematX’ receipt of payment in full for the item to warrant. If, following a warranty claim on NematX, it is established that no defect existed or that the defect claimed was not under warranty, the Customer shall reimburse NematX expenses insofar as the claim was for reasons not beyond its control. There are no warranties for services, and insubstantial deviations, for example in dimensions and quality, do not give the right to lodge a complaint.
Limitation of Liability
Company only assumes liability for loss or damage beyond the area of applicability of the law on product liability insofar as NematX has been proved to have acted with premeditation or gross negligence within the meaning of the statutory provisions of law. NematX’ obligation to pay compensation is, in all of the cases named above, limited to damage or losses that were typical and predictable. No liability will be assumed in the case of other forms of simple negligence, products not being available for use or for lost of corrupted data or software, or the provision of services and support. NematX will not be liable of injury to persons, property damage or loss, profits loss, economic loss, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim asserted against the Customer by any third party. Customer agrees that for any liability related to the purchase of the Product, NematX’ liability shall be limited to the amount paid by the Customer to NematX in the 12 (twelve) months prior to the Customer notifying NematX of the occurrence of the damage.
Service and Support
NematX will provide general technical support to Customer. In case of hardware defects, NematX offers a Return-For-Repair service agreement. After it is determined that the system requires reparation or replacement, the system should be sent to NematX. If the defect is eligible for repair under warranty, standard shipping charges for shipping the system for repair and for shipping it back to the Customer will be paid by NematX. If the problem reported by the Customer is caused by options not provided by NematX, a service charge may be applied. NematX reserves the right to send the Customer a whole replacement for the System or a replacement for portions of the System rather than repairing and returning the System that was sent for repair. All service parts removed from the System become NematX’ property. Customer must pay the current retail price(s) for any service parts removed from the System and retained by Customer. NematX and/or the third-party service provider may, at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them. NematX has no obligation to provide service or support until NematX has received full payment for the product or service/support contract for which service or support is requested.
Either party shall keep strictly confidential all of the other party’s confidential and sensitive information of which it becomes aware of in the course of the execution of a purchase order and parties shall take adequate measures to ensure that their personnel and other engaged personnel shall equally comply with this confidentiality commitment. This confidentiality commitment shall not apply to information which (i) is already known to the recipient or is publicly available at the time of disclosure, (ii) is legally disclosed to the recipient by a third party without an obligation of confidentiality, (iii) becomes publicly available after disclosure without any fault of the recipient, (iv) recipient can prove is independently developed by the recipient without reliance or reference to the information of the discloser, or (v) is required to be disclosed by law or public order.
Intellectual Property Rights
NematX remains the owner of all intellectual property rights in the Product and the results of services, including inventions, models, designs, schedules, drawings, illustrations, catalogues, manuals and all other documentation etc. comprised therein as supplied to Customer. Customer shall not copy, reproduce or circulate the above in whole or in part, without the prior written permission of NematX. Nothing in the Contract or any Quotation is intended to or shall have the effect of vesting in or transferring to Customer rights in NematX’ or its affiliates› or its or their suppliers› software, methods, know-how or other intellectual property, regardless of whether such intellectual property was created, used or first reduced to practice in tangible or intangible form in the course of performance of the services, whether solely by NematX or jointly with Customer.
Force majeure is here taken to include: all circumstances, unforeseen or otherwise, which are not attributable to NematX and which wholly or partly prevent NematX from meeting its obligations or as a result of which NematX cannot reasonably be expected to meet these obligations. This includes: war or similar situations, natural disaster, fire or explosion, flood, embargo, government measures or other laws and regulations, labor disputes, unrest, sabotage, boycotts, strikes occupation, blockades, lockouts, acts of God, damage or breakdown of installations belonging to NematX, default of any other manufacturer or supplier or subcontractor of NematX, transport difficulties, lack of timely instructions or essential information from the Customer or, without limitation to the foregoing, of any other cause beyond the control of NematX.
If any provision of these terms and conditions of sale is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall in no way be affected or impaired thereby.
The Contract and any sales hereunder shall be governed by the laws of the State of Zurich, Switzerland, without regard to conflicts of law rules. In the event of a problem regarding the validity, interpretation or performance of the present agreement, the parties shall make every endeavor to resolve their dispute amicably. In the event of an ongoing disagreement, the dispute shall be referred by the most diligent party for arbitration.
NematX AG is a Swiss limited company registered in the commercial register under CHE-375.597.167 and with its head office at Vladimir-Prelog-Weg 5 in 8093 Zurich, Switzerland. The representative Raphael Heeb can be reached on firstname.lastname@example.org and/or on +41446339832.